SHIPPING TIMES AND COST
We offer worldwide 7 days standard shipping through DHL and DPD (domestic deliveries)
We do not ship to PO Boxes.
Our delivery costs may differ depending on the currency in which you wish to pay, size and weight of your ordered product.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.
Orders are processed and shipped on business days within 7 working days, excluding local holidays: 1st January, 6th January, 10th April, 1st May, 3rd May, 8th June, 15th August, 1st November, 11th November, 25th December, 26th December.
Our courier delivers from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. NOIR cannot be held responsible for delays in shipments caused by any circumstances beyond the control of NOIR.
Please note that orders above 2500 USD shipped to the United States require a formal customs clearance. DHL may contact you to retrieve your federal Tax ID or a social security number in order to complete the delivery to your doorstep.
PRE-ORDERS
Pre-order items are expected to be available for shipping approximately 2 months or more from the date of purchase. Delays may occur due to unforeseen circumstances beyond our control.
TAX AND DUTIES
Please note that shipping could incur customs charges imposed by the Customer's national tax/customs authorities.
For orders placed in USD, EUR or GBP, we offer DDP (Delivery Duty Paid), where import taxes and duties will be collected at checkout on behalf of the Customer's national authorities. For DDP shipments DHL will be responsible for customs clearance and the parcel will be delivered directly to the shipping address.
For orders placed in PLN outside of the EU duties and taxes are not included and they shall be borne directly by the Customer upon the parcel's arrival in the destination country.
REFUSED DELIVERY
If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
RETURN POLICY
We regret to inform you that all purchases made at NOIR are non-refundable and non-returnable. Please carefully review your order before completing your purchase as we are unable to accept returns or provide refunds for any products.
If you have any questions or concerns about a product before making a purchase, please do not hesitate to contact our customer service team for assistance. We are here to help and ensure that your shopping experience with us is as smooth as possible.